Emergency Preparedness

Before the hurricane

Check the system: Ensure your solar system is on and storing energy, with a charge as close to 100% as possible; use the app or contact your installer.

Check trees and branches: Trim any branches or trees that could fall onto the panels and damage them.

Clean roof drains: Keep drains clear to prevent flooding that could affect the panels.

Inspect the solar system: Confirm there are no visibly loose or missing screws. If you find any, contact your installer. For your safety, we do not recommend climbing onto your roof; always stay in a safe location.

Charge essential equipment: Make sure to charge batteries for medical devices, cell phones, radios, laptops, and any other equipment you consider essential.

Avoid handling electrical components: Do not touch the electrical system to prevent hazards.

Prepare an emergency plan: Be ready to handle service interruptions that last longer than expected.
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During the hurricane

Anticipate energy limitations: Assume that you could lose all power sources for a period of time, including the electrical grid and your solar system.

Conserve energy: Ensure you use your stored energy efficiently and only for critical needs to maximize its output.
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After the Hurricane

Inspect the solar system: Do not touch cables, panels, or piping, as they could be electrified. Visually verify that all components are in good condition.

Check receptacles: Ensure there is no moisture or water seepage in your home's electrical outlets.

Report damage: If there are loose cables, missing panels, or visible damage, contact the installation company immediately.

Conserve energy: Remember that it may take days for the sun to come out; clouds reduce the solar panels' generation capacity. Manage your energy wisely. Avoid draining your battery to 0%, as you might face difficulties restarting the system. If you are consuming more energy than you are generating, or if it is nighttime and your battery is running low, it is recommended to reduce energy consumption when there is no backup grid power.
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For Complete and Safe Maintenance

Contact the company that installed your solar system to arrange for proper maintenance.

If your system is covered by a maintenance contract with the installer, avoid hiring third parties to perform this work, as it could affect your warranty.

Your safety comes first; avoid climbing onto your roof—leave that to an expert.
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For your safety, we do not recommend going up onto the roof of your home; always stay in a safe place.

Want to learn more about Operating and Maintaining your solar system

Guidance for preparing a solar energy system for a hurricane.

Download this PDF for more information

Contact Information

Phone number: 1-833-822-8628

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